Atlas API Service Status
All services are operational
Planned maintenance
Schedule
Tuesday, 4 November at 7:00 - 11:00 PM AEST
Description
Essential infrastructure maintenance to ensure platform stability, performance and reliability
Impact
ATDW platform including APIs may be temporarily unavailable. Normal service will automatically resume after maintenance is complete
Status History
Schedule
Type
Description
26 September 2025 20:00 to 21:00 AEST
Planned Maintenance
Disaster recovery testing will be conducted. During this time, ATDW-Online portal and contribution API will be available after this activity.
01 August 2025 19:00 to 03 August 2025 19:00 AEST
Planned Maintenance
ATDW APIs and ATDW-Online portal may be temporarily unavailable; normal service will resume automatically after maintenance is complete.
26 & 27 June 2025 19:00 to 23:59 AEST
Planned Maintenance
ATDW services will undergo essential maintenance. Normal service will resume after (reboot) maintenance is complete.
14 February 2025 19:30 to 20:00 AEST
Planned Maintenance
Maintenance to improve the infrastructure and ensure a stable and reliable experience for customers.
17 - 19 December 2024
Intermittent
intermittent issue caused the Search API to return outdated content due to the caching server reaching its memory threshold. The issue has been resolved by upgrading the memory.
26 November 2024 01:15 to 11:15 AEST
Intermittent
Caching server was out of sync affecting only the Search API for distributors returning outdated content.
20 November 2024 09:50 to 15:35 AEST
Outage
Dedicated API for a specific customer became unresponsive and required a restart.
18 June 2024 8:30 to 9:30 AEST
Intermittent
The platform experienced intermittent issues accessing the web application and API due to influx of Contribution API requests.
15 February 2024 13:30 to 18:30 AEST
Intermittent
The platform experienced intermittent issues accessing the web application and API due to influx of API request for images from a distributor.
8 February 2024 11:00 to 15:30 AEST
Intermittent
The web app and distribution API experienced intermittent outage due to influx of API request from a bulk contributor.
1 August 2023 8:30 to 10:00 AEST
Intermittent
The platform experienced intermittent issues accessing the API and web application.
15 June 2023 18:00 to 20:00 AEST
Outage
Web application and distribution (Atlas) API experienced an unexpected outage due to Cloudflare blocking the services, suspecting a phishing attack.
24 October 2022 7:00 to 9:00 AEST
Intermittent
The platform experienced intermittent issues accessing the API and web application.
19 July 2022 9:40 to 10:15 AEST
Outage
Search API endpoint has been impacted by an unexpected outage.
21 June 2022 16:30 to 17:20 AEST
Outage
ATDW services have been impacted by an outage at Cloudflare.
18 May 2022 23:30 to 19 May 2022 2:30 AEST
Outage
ATDW server performance was degraded during this period resulting in timeouts.
21 February 2022 17:30 to 18:30 AEST
Planned Maintenance
The platform will experience outage for up to 15 mins during the maintenance window for the renewal of SSL certificate and disable support for TLS 1.0 and 1.1.
28 September 2021 19:00 to 22:00 AEST
Planned Maintenance
The platform will experience outage for up to 1 hour during the maintenance performed by the hosting provider on the core network infrastructure to provide continuous improvement of services.
19 May 2021 18:30 to 21:30 AEST
Planned Maintenance
The Atlas API and the web application might experience 2 x possible 10 minute outages due to infrastructure upgrade and patch release #62.
22 February 2021 21:28 to 22:15 AEST
Outage
Unexpected outage affected the web application and the distribution (Atlas) API.
05 February 2021 16:00 to 11 February 14:30 AEST
Issue
The Delta and the Search API did not return full results for recently modified listings.
13 January 2021 21:00 to 22:00 AEST
Planned Maintenance
Access to infrastructure will be impacted for approximately 15 minutes during the 1 hour maintenance window due to the hosting provider performing planned maintenance of core networking infrastructure.
8 November 2020 18:00 to 19:30 AEST
Outage
ATDW server performance was degraded during this period resulting in timeouts.
8 November 2020 11:30 to 13:30 AEST
Outage
ATDW server performance was degraded during this period resulting in timeouts.
3 November 2020 18:00 to 19:30 AEST
Planned Maintenance
Planned maintenance to upgrade the image storage (Minio) platform.
29 June 2020 10:00 to 10:50 AEST
Outage
Unplanned upstream carrier outage by the hosting provider's network carrier.
3 June 2020 7:15 to 7:40 AEST
Outage
Unplanned upstream carrier outage by the hosting provider's network carrier.
2 June 2020 12:15 to 12:30 AEST
Outage
Hosting provider has received concurrent request (high traffic) that hit the maximum limit on the load balancer. Hosting provider has temporarily increased the capacity to prevent the error.
20 May 2020 21:00 to 23:00 AEST
Planned Maintenance
Atlas API and web application will be inaccessible for upto 15 minutes due to follow-on emergency maintenance carried out by the hosting provider's network carrier.
13 May 2020 21:30 to 23:30 AEST
Planned Maintenance
Atlas API and web application will be inaccessible for upto 15 minutes due to emergency maintenance carried out by the hosting provider's network carrier.
23 March 2020 21:00 AEST
Planned Maintenance
A brief 1 minute outage planned to carry out the maintenance for the image storage (MinIO)
09 March 2020 15:27 to 15:57 AEST
Outage
API and Web Application experienced outage during this time period
26 February 2020 14:15 to 02 March 2020 10:00 AEST
Intermittent
Intermittent photo upload issues experienced in the web application
06 February 2020 3:00 to 11:15 AEST
Intermittent
API and Web Application had intermittent issues causing slow response
22 October 2019 20:00 to 20:30 AEST
Planned Maintenance
Upgrade the image storage (minIO) to the latest version
21 September 2019 18:00 to 22:00 AEST
Planned Maintenance
Atlas API and web application may experience slight delay in the performance during the maintenance carried out by the hosting provider to perform operating system and security updates.
7 August 2019 22:30 to 23:30 AEST
Planned Maintenance
Production platform will experience outage of approx 2 minutes due to carrier maintenance.
9 July 2019 18:30 to 19:30 AEST
Planned Maintenance
The image storage (minIO) may experience intermittent disruption for up to a minute during the outage window due to hosting provider carrying out hardware maintenance
7 May 2019 19:00 to 21:00 AEST
Planned Maintenance
Configure the Production database to improve the backup time from once every 24 hours to once every 2 hours on the Disaster Recovery (DR)
24 April 2019 19:00 to 21:00 AEST
Planned Maintenance
Upgrades to minIO - image storage server for the ATDW-Online platform
14 March 2019 6:00 to 11:30 AEST
Outage
Unexpected network interruption prevented access to Atlas Search API only.
13 February 2019 19:00 to 20:00 AEST
Planned Maintenance
Atlas API will have intermittent connectivity issues for up to 1 hour during the planned maintenance period. This is a follow-up from maintenance work to fine-tune the infrastructure configuration.
08 February 2019 9:50 to 11:35 AEST
Outage
Unexpected network interruption prevented access to Atlas Search API only.
07 February 2019 20:00 to 21:00 AEST
Planned Maintenance
Atlas API will have intermittent connectivity issues for up to 1 hour during the planned maintenance period. This is a follow-up from maintenance work to fine-tune the infrastructure configuration.
01 February 2019 20:00 to 21:00 AEST
Planned Maintenance
Due to hosting migration, Atlas API will have intermittent connectivity issues for up to 1 hour during the planned maintenance period.
28 September 2018 10:03 to 11:36 AEST
Outage
Unexpected outage affecting Search API only
6 August 2018 23:45 to 7 August 2018 02:12 AEST
Maintenance
Degraded performance from our database service provider intermittently affecting Atlas API and web application
4 June 2018 19:30 to 20:55 AEST
Outage
Intermittent connectivity issues from our database service provider prevented access to Atlas API and web application
31 May 2018 23:00 to 1 June 2018 01:00 AEST
Planned Maintenance
Our hosting provider performed planned network maintenance for software upgrades designed to increase stability, network resiliency and scalability
21 April 2018 6:00 to 8:00 AEST
Outage
Unexpected network interruption prevented access to Atlas API and web application
04 April 2018 02:00 to 05:00 AEST
Planned Maintenance
A 10 minute outage was scheduled by our provider ObjectRocket on the database that stores ATDW content
05 November 2017 11:00 to 09:00 AEST
Outage
Unexpected network interruption prevented access to Atlas API and web application caused by renewal of SSL certificate
10 September 2017 14:29 to 11 September 2017 11:10 AEST
Outage
Unexpected network interruption prevented access to Atlas API and web application caused by connection issue between our hosting provider and Google
26 September 2016 9:16 to 10:27 AEST
Outage
Unexpected network interruption prevented access to Atlas Search API caused by memory issue on API servers
2 June 2016 5:02 to 3 June 2016 13:07 AEST
Outage
Unexpected network interruption prevented access to Atlas API and web application caused by database issue during Production deployment